SPA ARRIVAL: Please arrive 10 minutes prior to your Spa appointment allowing us to welcome you & prepare you for your WELLNESS JOURNEY.
LATE ARRIVAL: Please understand that late arrivals may result in a reduced treatment time. Full price for treatment will still apply.
CANCELLATION /NO SHOW POLICY: A 24 HOUR cancellation notice is required and appreciated to help us reschedule your appointment, subject to space availability. NO SHOW for your appointment may affect your future bookings with us.
SPA ETIQUETTE: The Spa environment is one of relaxation and tranquillity. Please ensure your MOBILE PHONE is turned off. Please refrain from SUGGESTIVE BEHAVIOR towards staff members. Such behavior will NOT BE TOLERATED
TREATMENTS: Order of treatments specified may change at the discretion of the therapist. All times specified are guidelines only and includes check in and check out.
MEDICAL CONDITIONS: When making a reservation, PLEASE ADVISE us if you are PREGNANT, or you have any HEALTH CONDITIONS, ALLERGIES or INJURIES that might affect your Wellness treatment. Also if your HEALTH CONDITION HAS CHANGED in anyway since your last treatment with us.
VALUABLES: Whilst lockers are provided for your convenience, the Management and staff will not accept responsibility or liability for damage of property or loss of possessions or any injury whatsoever.
PRICE / REFUND POLICY / VOUCHERS: Treatment packages and Vouchers are NON -REFUNDABLE. Value will still apply. Prices for treatments are subject to change without notice. Voucher value of treatments are subject to price change and the difference in value is applicable.
FEEDBACK: IMPORTANT TO US IS YOUR VALUABLE FEEDBACK. Please inform Reception once your treatment is completed if you have any concerns , queries or compliments. Gratuity is appreciated.